Inside Sales Specialist

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Inside Sales Specialist

Purpose of the Role

Support revenue growth and deliver an excellent customer experience within the assigned territory. The role serves as a key link between customers, Sales, and internal support functions, ensuring effective coordination and successful conversion of business opportunities into orders.

Responsibilities

• Manage customer inquiries, RFQs, quotations, and commercial activities for assigned B accounts.
• Build and maintain strong relationships with customers, distributors, channel partners, and internal stakeholders.
• Understand customer requirements and coordinate with Product Management, FAE, Operations, and other functions to provide appropriate solutions.
• Create, manage, and proactively follow up quotations and opportunities to maximize conversion into customer orders.
• Manage customer activities and opportunities in D365 CRM, ensuring accurate data and timely follow-up.
• Support Sales Managers with transactional business, customer activities, and the advancement of sales opportunities.
• Monitor the sales pipeline and coordinate the resolution of customer issues, delivery concerns, and commercial escalations.
• Provide commercial and technical guidance to customers and sales channels through phone, email, virtual meetings, and customer visits when required.
• Contribute to continuous improvement of sales processes, CRM data quality, digital tools, and customer experience, and participate in relevant business reviews and cross-functional initiatives.

Qualifications

• At least 3 years of experience in Inside Sales, Technical Sales, Customer Service, or Commercial Operations within an industrial or B2B environment.
• Experience working with CRM and ERP systems such as D365, Salesforce, or SAP.
• Good understanding of technical products, manufacturing processes, and complex customer requirements.
• Strong customer focus and commercial mindset, with the ability to identify and develop business opportunities.
• Excellent organization and prioritization skills in a fast-paced environment with multiple customer requests and deadlines.
• Strong communication and stakeholder management skills across international and cross-functional teams.
• Commercial or technical education (apprenticeship, diploma, or degree) preferred.
• Fluent English required; German highly desirable; French is an advantage.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.