German Speaking Customer Service Specialist

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Purpose of the role

Act as the primary point of contact for customers, ensuring efficient order processing, inventory management, and seamless coordination between customers, Sales, and manufacturing sites while delivering a high-quality customer experience.

Responsibilities

• Provide professional customer support via email, telephone, customer portals, and other communication channels.
• Process customer orders, forecasts, and purchase orders using Order Management and ERP systems.
• Manage consigned inventory and collaborate with customers to forecast inventory consumption and requirements.
• Coordinate closely with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders.
• Proactively communicate order delays, manage backorders, and provide customers with timely delivery updates.
• Collaborate cross-functionally with Sales, Finance, Product Management, and other internal teams to resolve customer inquiries and operational issues.
• Process RMAs, service quotations, and customer return requests, ensuring accurate and complete documentation.
• Support Accounts Receivable and Sales in resolving purchase order, invoicing, and payment-related issues.
• Maintain accurate customer and order information within internal systems.
• Contribute to a smooth customer journey through proactive communication and effective issue resolution.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree is considered an advantage.
• Minimum 3 years of experience in customer support, order management, operational support, or a comparable role.
• Fluent German and English, both written and spoken.
• Strong Microsoft Excel skills and proficiency with Microsoft Office applications.
• Experience working with ERP and order management systems.
• Production scheduling or manufacturing environment experience is considered an advantage.
• Strong organizational and prioritization skills with the ability to manage multiple activities simultaneously.
• Excellent communication and interpersonal skills.
• Customer-oriented, proactive, and solution-focused mindset.
• Ability to work independently while collaborating effectively with international and cross-functional teams.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.