Inside Sales Specialist

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Inside Sales Specialist

Purpose of the role

Support revenue growth and deliver an excellent customer experience within an assigned territory. Act as the primary link between customers, Sales, and internal support functions, ensuring effective coordination and successful conversion of business opportunities into orders.

Responsibilities

• Manage customer inquiries, RFQs, and commercial activities for assigned B accounts.
• Create, manage, and follow up quotations to maximize conversion into customer orders.
• Build and maintain strong relationships with customers, distributors, channel partners, and internal stakeholders.
• Understand customer requirements and coordinate with Product Management, FAE, Operations, and other functions to provide suitable solutions.
• Manage opportunities and customer activities in D365 CRM, ensuring accurate data and timely follow-up.
• Support Sales Managers with transactional business, customer activities, and advancement of sales opportunities.
• Monitor the sales pipeline and proactively follow up on quotations, opportunities, and customer actions.
• Coordinate the resolution of customer issues, delivery concerns, and commercial escalations.
• Contribute to continuous improvement of sales processes, CRM data quality, digital tools, and customer experience.

Qualifications

• 3+ years of experience in Inside Sales, Technical Sales, Customer Service, or Commercial Operations within an industrial/B2B environment.
• Experience with CRM and ERP systems, such as D365, Salesforce, or SAP.
• Good understanding of technical products, manufacturing environments, and complex customer requirements.
• Strong customer focus with a commercial mindset and ability to identify and develop sales opportunities.
• Strong organizational and prioritization skills with the ability to manage multiple customer requests and deadlines.
• Excellent communication and stakeholder management skills in an international environment.
• Commercial or technical education, apprenticeship, diploma, or degree preferred.
• Fluent English required; German highly desirable and French considered an advantage.
• Proactive, solution-oriented, and collaborative working style with strong attention to detail.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.