BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. 

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide.  The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan. 

Accountability

• Service Excellence: implement best practices in materials, logistics, response, support and delivery time at competitive cost and best possible pricing - strengthen operative service processes (repair efficiency) - enhance operative service capabilities (repair and field service) - optimize organizational structure (efficiency and flexibility)

• Service Standards & Skills: refine and implement service center standards and enhance skills for all service employees - establish training program for Asia service personnel - install service training hub either in SG or MY

• Operational Readiness: monitor and balance operational capabilities of the service centers in SG and MY, run service centers in line with demand and growth and ensures readiness - VAT-SG service center: drive for higher efficiency and turnover - VAT-MY service center: to be stand-alone, highly profitable and volume focused

• Service Network: enhance service capabilities in field service, in particular field support when it comes to quality interventions or retrofit projects • Service Performance: implement Key Performance Indicators, drive Service Operations Excellence

• Service Process/IT: take on duty and role of service center representative for VAT internal IT-project UNITIY (new ERP system) - main contact for VAT IT during project - definition of service center operations processes - run function and integration tests - exchange information with world-wide service centers - support international roll-out - international travel required

Job Requirements

• Solid education (degree) or equivalent experience in mechanical engineering or a related field

• Proven success records in service management and service development

• Business fluent in English, other languages (i.e. Chinese) desirable

• Beneficial: knowledge and experience in vacuum and coating technology

• Beneficial: additional studies in business administration and management Experience Required

• Experience in managing a team of repair and service technicians/engineers in service organizations in SG and/or MY

• Demonstrated leadership in driving enhancement in the field of operational excellence

• Experience in strategy implementation and execution as well as service business development

Interested? We look forward to receive your application. 

You can expect a dynamic and successful company where innovation, courage, fairness and transparency are encouraged and your ideas are welcome. 

Jeremy Ho 

Experience VAT