BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. 

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide.  The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

Job Description:

Primary point of contact for all service issues (in-house repairs & field service)

• Contact person and coordinator for trouble shooting & complaint handling
• Hotline: handles incoming technical calls and routes accordingly if they cannot be addressed directly
• Undertake all schedules and correspondence of repair and maintenance of customers’ valves that are sent into the Service Center for warranty, assessment or billable time and material services.
• Responsible for assessing cleaned valves from decon suppliers and coordinating customers’ repairs or maintenance service request
• Arrange service technicians to evaluate the service cost of the valves received from customer
• Support Service Manager on Service Center reports and presentations
• Create quotation including evaluation results / failure analysis for the repair and send it to customers through customer service
• Act as key interface to report to business units recurring product problems
• Obtain Purchase Order from customer or through GSE sales and arrange service technician for the repair.
• Orders non-standard parts required from technicians for repair through GS3 RGAs
• Manage the service order status in the GS3 (ERP) system from “EVAL” through “APBS” so that it reflects current progress without delay
• Cooperate with Customer Service team and obtain necessary service parts in time.
• Act as key interface with service department in HQ for specialized repairs not executed in the local Service Center
• Coordinate upcoming field service interventions with customer and sales
• Offer and implement fixed repair-service price for the customers as much as possible to reduce workload in the repair process.
• Support and participate in all leading strategic projects to execute Service Center best practices including:
  • Housekeeping of the Service Center
  • Periodical utilization review of the service technician
  • Repair part prioritization and utilization
• Support Customer Operations in periodical parts inventory audit, cycle count, scrap and inventory turns

Qualification:

• Diploma or Degree in Electrical / Mechanical Engineering is required
• At least 5 years of experience in the Semiconductor or Flat Panel Display (FPD) industry
• Competent in full Microsoft Office suites and ERP systems such as MS Dynamics or SAP is an advantage
• Have experience in Order management
• Possess good inter-personal skills, discipline and work attitude
• Preferably with people management experience
• Must be able to work independently in a high customer demanding environment
• Repair experience of mechanical assemblies, valves or semiconductor process equipment is advantageous
• Languages:  English and Mandarin
• Field service experience is desired

You have any questions about this position? 

Contact Kwan Hock Lim via E-Mail or phone.