Service Center Coordinator
Singapore, SG
BE GREAT TOGETHER WITH US.
Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.
With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.
Job Description:
- Primary point of contact for all service issues (in-house repairs & field service)
- Contact person and coordinator for trouble shooting & complaint handling
- Hotline: handles incoming technical calls and routes accordingly if they cannot be addressed directly
- Undertake all schedules and correspondence of repair and maintenance of customers’ valves that are sent into the Service Center for warranty, assessment or billable time and material services.
- Responsible for assessing cleaned valves from decon suppliers and coordinating customers’ repairs or maintenance service request
- Arrange service technicians to evaluate the service cost of the valves received from customer
- Support Service Manager on Service Center reports and presentations
- Create quotation including evaluation results / failure analysis for the repair and send it to customers through customer service
- Act as key interface to report to business units recurring product problems
- Obtain Purchase Order from customer or through GSE sales and arrange service technician for the repair.
- Orders non-standard parts required from technicians for repair through GS3 RGAs
- Manage the service order status in the GS3 (ERP) system from “EVAL” through “APBS” so that it reflects current progress without delay
- Cooperate with Customer Service team and obtain necessary service parts in time.
- Act as key interface with service department in HQ for specialized repairs not executed in the local Service Center
- Coordinate upcoming field service interventions with customer and sales
- Offer and implement fixed repair-service price for the customers as much as possible to reduce workload in the repair process.
- Support and participate in all leading strategic projects to execute Service Center best practices including:
- Housekeeping of the Service Center
- Periodical utilization review of the service technician
- Repair part prioritization and utilization
- Support Customer Operations in periodical parts inventory audit, cycle count, scrap and inventory turns
Qualification:
- Diploma or Degree in Electrical / Mechanical Engineering is required
- At least 5 years of experience in the Semiconductor or Flat Panel Display (FPD) industry
- Competent in full Microsoft Office suites and ERP systems such as MS Dynamics or SAP is an advantage
- Have experience in Order management
- Possess good inter-personal skills, discipline and work attitude
- Preferably with people management experience
- Must be able to work independently in a high customer demanding environment
- Repair experience of mechanical assemblies, valves or semiconductor process equipment is advantageous
- Languages: English and Mandarin
- Field service experience is desired
Interested? We look forward to receive your application.
You can expect a dynamic and successful company where innovation, courage, fairness and transparency are encouraged and your ideas are welcome.
Kwan Hock Lim