Service Center Coordinator

Location: 

Singapore, SG

Employment Type:  Permanent

 

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. 

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide.  The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan. 

Job Description:

  • Primary point of contact for all service issues (in-house repairs & field service)
  • Contact person and coordinator for trouble shooting & complaint handling
  • Hotline: handles incoming technical calls and routes accordingly if they cannot be addressed directly
  • Undertake all schedules and correspondence of repair and maintenance of customers’ valves that are sent into the Service Center for warranty, assessment or billable time and material services.
  • Responsible for assessing cleaned valves from decon suppliers and coordinating customers’ repairs or maintenance service request
  • Arrange service technicians to evaluate the service cost of the valves received from customer
  • Support Service Manager on Service Center reports and presentations
  • Create quotation including evaluation results / failure analysis for the repair and send it to customers through customer service
  • Act as key interface to report to business units recurring product problems
  • Obtain Purchase Order from customer or through GSE sales and arrange service technician for the repair.
  • Orders non-standard parts required from technicians for repair through GS3 RGAs
  • Manage the service order status in the GS3 (ERP) system from “EVAL” through “APBS” so that it reflects current progress without delay
  • Cooperate with Customer Service team and obtain necessary service parts in time.
  • Act as key interface with service department in HQ for specialized repairs not executed in the local Service Center
  • Coordinate upcoming field service interventions with customer and sales
  • Offer and implement fixed repair-service price for the customers as much as possible to reduce workload in the repair process.
  • Support and participate in all leading strategic projects to execute Service Center best practices including:
    • Housekeeping of the Service Center
    • Periodical utilization review of the service technician
    • Repair part prioritization and utilization
  • Support Customer Operations in periodical parts inventory audit, cycle count, scrap and inventory turns

 

 

Qualification:

  • Diploma or Degree in Electrical / Mechanical Engineering is required
  • At least 5 years of experience in the Semiconductor or Flat Panel Display (FPD) industry
  • Competent in full Microsoft Office suites and ERP systems such as MS Dynamics or SAP is an advantage
  • Have experience in Order management
  • Possess good inter-personal skills, discipline and work attitude
  • Preferably with people management experience
  • Must be able to work independently in a high customer demanding environment
  • Repair experience of mechanical assemblies, valves or semiconductor process equipment is advantageous
  • Languages:  English and Mandarin
  • Field service experience is desired

 

Interested? We look forward to receive your application. 

You can expect a dynamic and successful company where innovation, courage, fairness and transparency are encouraged and your ideas are welcome. 

Kwan Hock Lim 

 

Experience VAT