Field Service Engineer

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Hiring summary:

The Field Service Engineer (FSE) is the front line to help customer to use VAT products with higher efficiency by fixing the troubles occurring at the customer sites and providing solutions for the customers. FSE needs to obtain the satisfaction from customers by executing field support functions (remote diagnosis, on-site troubleshooting, follow-ups after the troubleshooting, customer complaint handling and replying questions from customers). The successful candidate should possess a proactive mindset, strong work discipline, customer-oriented attitude, and ability to work independently with minimal supervision. 

Key Duties & Responsibilities:

1.  Provide timely and professional customer support to achieve customer satisfaction for VAT products.
2.  Attend onsite service activities, troubleshooting and customer requests with strong responsiveness, professionalism and service commitment.
3.  Ensure customer requests, internal communications, and assigned action items are acknowledged and followed up in a timely manner.
4.  Maintain good discipline in clearing emails, updating service records, and completing required reports accurately and promptly.
5.  Ensure proper work status reporting and coordination, internally and externally.
6.  Keep service manager and relevant teams updated on onsite activities, service progress, completion status, and next action plans.
7.  Submit clear and accurate field service reports, findings, and corrective actions within 24 hours after service completion.
8.  Demonstrate positive working attitude, professionalism, and effective communication while handling customers and internal stakeholders.
9.  Work closely with team members and support related departments such as Quality, Product Group and FAE on products feedback, field issues and customers request. 
10.  Continuously improve technical competency and service quality.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.