Customer Service Support (Intern)

Customer Service Support (Intern)

Customer Service Support (Intern)

• Responsible for all customers’ order management activities for the local Sales & Service Organization including:-

• • Order entry into ERP system for customers’ purchase order sales/service orders shipping from various shipping points
  • Transact, monitor and tracks customer order changes and requirements to the specific order(s)
  • Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders.
  • Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms.
  • Backlog management
  • Ensure wholesome and complete order history in compliance to audit and filing retrieval.

• Act as a liaison between Operations and Customers to determine and shipping requirements

• Support and participate in all Corporate projects to develop and implement “best practices” and activity reporting pertaining to order management.

• Support Customer Service Specialist in achieving sales targets by managing revenue risks and delivery risks

• Create work instructions and procedural documentation for all order to cash processes where applicable for the sales organization

• In some sales organizations, support and ownership for any other administrative duties may be required and will be communicated in clarity.

• Any other duties as required on project or necessity basis from the Customer Service Supervisor / Country Sales Operations Manager

Customer Service Support (Intern)