About VAT Group
At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.
Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.
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Responsibilities:
- Lead and coordinate in-house repair activities in the service center, including repair execution, cost estimation, quotation preparation, and spare parts purchasing.
- Act as the technical leader for repair engineers, providing guidance on complex repairs, troubleshooting, and failure analysis.
- Serve as the technical communication bridge between Repair Team, Field Service Engineers, and customers, ensuring clear and consistent alignment on technical topics.
- Support and participate in technical alignment meetings with customers and internal teams, including review of repair scope, FA conclusions, and technical reports.
- Prepare, review, and align technical repair reports, failure analysis reports, and RCA documents before sharing with customers.
- Provide remote technical support to customers and Field Service Engineers for troubleshooting, diagnosis, and repair guidance when on-site support is not required.
- Support on-site repairs if necessary, especially for escalated or critical customer cases.
- Handle customer complaints related to repair quality and technical issues, ensuring timely response and closure.
- Ensure proper cleanroom discipline, tool maintenance, and adherence to repair and quality standards within the repair center.
- Lead and execute failure analysis for warranty cases, identify recurring issues, and support continuous improvement actions.
- Support Service Manager in daily operational activities, including workload coordination, technical escalation handling, and customer support preparation.
- Contribute to service quality improvement initiatives, knowledge sharing, and standardization of repair practices.
- Perform other duties as assigned by the Service Manager.
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Qualifications:
- Solid working experience in semiconductor, vacuum, or service-related industry, with proven repair or failure analysis background.
- Mechanical or Electronic background with Bachelor’s degree or college degree or above.
- Minimum 5 years of hands-on repair or technical service experience; prior experience as senior engineer or technical lead is preferred.
- Strong capability in complex repair troubleshooting, failure analysis, and root cause analysis.
- Ability to review, consolidate, and present technical reports in a clear and structured manner.
- Good communication skills to interact effectively with customers, Field Service Engineers, and internal stakeholders.
- Comfortable acting as a technical focal point in meetings and technical discussions with customers.
- Competent in standard IT software, such as Microsoft Office (Word, Excel, PowerPoint).
- Ability to work independently under pressure and manage multiple tasks in parallel.
- Strong sense of responsibility, ownership, and teamwork mindset.
- Able to communicate effectively in both English and Chinese (spoken and written).
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Our commitment to inclusion, fairness and equal opportunities
We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.
