About VAT Group
At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.
Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.
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Responsibilities:
- Act as technical and operational leader for Field Service Engineers within the assigned customer or region.
- Coordinate and prioritize on-site service activities, including urgent cases, escalation cases, and resource allocation.
- Monitor team workload, response time, service quality, and ensure commitments to customers are fulfilled.
- Serve as the first escalation point for complex technical issues before involving global support or engineering.
- Guide and review root cause analysis (RCA), FA, and technical reports prepared by team members.
- Ensure standard service procedures (SOP/FPR/repair standards) are correctly and consistently applied.
- Coach and mentor Field Service Engineers to improve technical capability, troubleshooting skills, and customer communication.
- Support onboarding and on-the-job training for new engineers; share best practices and lessons learned.
- Act as key technical contact for customers (e.g. section managers, equipment owners) on service quality and ongoing issues.
- Support customer service meetings, issue review meetings, and alignment meetings together with Sales and Service Management.
- Proactively identify recurring issues and drive improvement actions internally.
- Ensure accurate and timely service reporting, including working hours, service logs, customer signatures, and quality feedback.
- Collect and consolidate field quality data and support quality improvement and preventive actions.
“This role requires both hands-on field service work and team leadership responsibilities.”
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Qualifications:
- Minimum 5–7 years field service experience in semiconductor / vacuum industry, with proven experience acting as senior engineer or technical lead.
- Experience in leading, guiding, or coordinating small technical teams is strongly preferred.
- Strong capability to handle complex or escalated technical issues independently.
- Solid experience in root cause analysis, failure analysis, and technical reporting.
- Ability to communicate effectively with customers at engineer, supervisor, and management levels.
- Strong coordination skills to work with Sales, Quality, Engineering, and Service Center teams.
- Strong sense of ownership, accountability, and decision-making under pressure.
- Ability to coach others and drive team performance, not only personal performance.
- Fluent communication skills in English and Chinese (written and spoken).
- Willingness to support irregular working hours, urgent escalations, and on-call situations when required.
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Our commitment to inclusion, fairness and equal opportunities
We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.
