Team Lead, Field Application Engineer

FAE US Team Lead - GSE, ADV, and SEMI Other

VAT INTRODUCTION:

VAT, a publicly traded company on SIX Swiss Exchange (Ticker VACN) is the leading global developer, manufacturer and supplier of high-end vacuum valves. VAT vacuum valves are mission-critical components for advanced manufacturing processes of innovative products used in daily life such as portable devices, flat screen monitors or solar panels.

VAT is organized into three different reporting segments: Valves, Global Service and Industry offering high-end vacuum valves, multi-valve modules, edge-welded bellows and related value-added services for an array of vacuum applications. VAT Group, headquartered in Haag, Switzerland, employs over 1’700 employees and has three main manufacturing sites in Haag (Switzerland), Penang (Malaysia) and Arad (Romania).

VAT’s products and services are mainly used in semiconductor, display and solar panel manufacturing as well as in a wide range of industry and research applications. The business offering is structured into the three segments Valves, Global Services and Industry.

VAT’s customer-facing activities are organized into four regions, the Americas, EMEA, Asia and ROW. Each region has sales, services and engineering support to ensure customers receive the highest-level professional advice, quotations and service.

Over the last 50 years, VAT has built up a global leadership position in vacuum valves based on constant innovation and a single-minded focus on quality and reliability. Reliability refers not only to our products but also to the relationships we have established with our customers.

Job Description

Main Purpose of the job

• Lead a team of key account focused FAEs within the FAE US department.
• Impress upon the organization and direct team the importance of creating a positive customer experience.
• Enable FAE US department scalability.
• Be exposed to leadership and team management tasks.

Main Roles and Activities (Responsibilities)

• Management:
  • Manage day to day team activities of key account focused FAE team in the FAE US department
  • Manage all HR topics of the team
  • Train and/or onboard new team members in their role as key account focused FAEs
  • Advise and guide team members on key account specific business and technical details
• Escalation:
  • Provide FAE US internal second level support for key account escalations
• Strategy:
  • Develop implementation strategies for account specific key elements of technology and product roadmaps (VAT voice to customer)
• Communication:
  • Condense key account FAE feedback into technology and product roadmaps and project pipelines in order to provide a unified voice to the BUs and Corporate R&D (customer voice to VAT)
  • Integrate IDM focused global FAE input and feedback into key account NPI activities, escalation handling, product improvement projects, and product roadmap development
  • Contribute team input and customer application knowledge to local and global reporting through Account Team meetings, local company meetings, QBRs, TRMs, Competence Centers, Account Summits, Global Sales Meetings
• Substitution:
  • Cover team member substitution tasks
  • Cover Engineering Manager substitution tasks

Core Competencies

• Affinity for people management and desire to care for individual team members and the whole team.
• Good communication skills (verbal and written).
• Awareness of on-time delivery, quality, and meeting commitments.
• Technical skills in the field of customer processes, valve applications, and / or platforms.
• Fluent in English (verbal and written) for communication with customers and global VAT.
• Ability to work in a global matrix organization.
• Ambassador of VAT Passions.

Key Experiences

• Solid experience in vacuum engineering, preferably in the SEMI / Display / Solar industries.
• Extensive exposure to developing products on system or sub-system level preferable in SEMI / Display / Solar industries.
• Broad knowledge of VAT product range.

Formal Education and Knowledge

• University degree in Physics, Chemistry, Microelectronics, Mechanical, Electrical, or Semiconductor related engineering disciplines.