BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. 

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide.  The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan. 

YOUR CHALLENGES

• Coordinating all service orders, quotations, and inquiries received from customers or Sales Engineers

• Driving the workflow of service orders and ensuring timely completion

• Coordinating technical support and capacity planning with the service manager

• Managing spares ordering and maintaining appropriate inventory levels

• Aligning pricing strategies with headquarters

• Planning and managing spare stacking.

• Supporting the warranty claims process in collaboration with Quality & Business Units.

• Assisting in the complaint handling process

• Acting as the primary point of contact for all repair or warranty-related issues

• Coordinating the return of customers' VAT products

• Preparing and emailing evaluations, repair quotes, and failure analysis reports to customers

• Prioritizing evaluations and repairs by coordinating commit dates

• Coordinating the return shipment of repaired valves

• Interacting with the CH service department

• Writing failure assessment reports for defective products when necessary

• Tracking all service issues related to the GS3 database

• Reading and understanding assembly drawings and blueprints

• Maintaining organization in the service department to increase productivity, in collaboration with the service manager

• Performing other duties as assigned by management

• Supervise and manage a team within the service center

• Coordinate customer meetings to address service-related matters

YOUR COMPETENCIES

• High school diploma is required; a bachelor's degree is preferred.

• 1-3 years of experience in technical service or semi-conductor

• Strong interpersonal, organizational, and communication skills

• Strong mechanical assembly, analytical, and troubleshooting abilities

• Understanding of Basic Electronics

• Ability to function independently and multitask effectively

• Proficiency with Microsoft Outlook and Office applications

• Willingness to travel domestically and internationally as required

SALARY RANGE

The salary range for the Service Center Coordinator role at VAT is between $80,000 and $105,000 USD.

Interested? Then we look forward receiving your online application: 

You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged and your ideas are welcome. We offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance to us.