Field Service Engineer

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions: integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Key Responsibilities

1. Perform remote diagnostics and troubleshooting to identify and resolve technical issues.
2. Provide on-site technical support when issues cannot be resolved remotely.
3. Manage spare parts to ensure timely availability for troubleshooting and repairs.
4. Coordinate with VAT Headquarters in Switzerland (CH) and the production site in Malaysia (MY) for technical support when necessary.
5. Escalate technical issues to management in a timely manner when required.
6. Prepare service reports, troubleshooting analysis reports, and 8D reports after completing repairs.
7. Prepare technical documentation to improve customers' understanding of products and solutions.
8. Propose innovative solutions to resolve technical issues at customer sites.
9. Proactively recommend and promote service kits to customers.
10. Share field knowledge with Account Managers (Sales) to support business opportunities and increase orders.
11. Record all service activities in the CRM system and close cases promptly upon completion.

Key Qualifications

- Technical knowledge of mechanical and electrical systems; software knowledge is a plus.
- Experience in customer support, engineering, or field service support.
- Experience and skills in remote and on-site troubleshooting and diagnostics.
- Strong customer focus and commitment to customer satisfaction.
- Basic knowledge of vacuum technology and the semiconductor (SEMI) and flat panel display (FPD) industries.
- Good verbal and written communication skills in Japanese and English.
- Strong presentation and customer-handling skills.
- Ability to work effectively in a team-oriented environment.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM systems.
- Experience in Quality Management or Quality Assurance is a plus.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. 

If you're interested with this role, please don't hesitate to send an email and your CV to the email address below

Miho.Kurogi@vatgroup.com