Customer Service Specialist

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Responsibilities includes but not limited to:

• Sales administration and order processing for vacuum valve products within Japan.
• Arrange orders with VAT headquarters in Switzerland based on customer purchase orders and manage the entire process from order placement through delivery and sales recording.
• Provide administrative support to the sales team as needed.
• Participate in business meetings with key customer contacts.
• Occasional overseas business trips (approximately one week) may be required in the future.

Requirements:

• Education: High school graduate or above
• Work Experience: Minimum 3 years of relevant experience
• Japanese: Native Speaker
• English: Intermediate level or above (TOEIC 700+ or Eiken Grade 2+)

Required Experience & Skills

• At least 3 years of sales administration experience involving domestic customers.
• Experience handling physical products with inventory management responsibilities.
• Experience with precision equipment or vacuum-related components is highly desirable.
• Purchasing/procurement experience with delivery schedule management.
• Experience dealing with overseas suppliers/manufacturers is preferred.
• Comfortable working in English and motivated to improve English skills.
• Advanced Excel skills (VLOOKUP, Macros, Data Management).

Preferred Knowledge

• Import/export knowledge and experience is desirable.
  
  

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success.
We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace.