Key Account Supply Chain Manager
Haag, St. Gallen, CH
About VAT Group
At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.
Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.
Your Role
As a Key Account Supply Chain Manager, you will be a customer-facing supply chain expert responsible for managing relationships with assigned key accounts and supporting global account strategies. You act as the primary interface for all operational supply chain topics, ensuring flawless execution, high performance, and continuous improvement.
You will work in a dynamic, global environment requiring strong analytical skills, agility, and a proactive mindset to drive customer satisfaction.
Your Responsibilities
Tactical Account Management & Execution
Act as the main point of contact for customers on operational supply chain topics
Ensure execution of defined supply chain strategies across all product lines
Support the Global Account Supply Chain Manager (GASCM) with analysis, scenario modeling, and business reviews
Performance Monitoring & Reporting
Create, manage, and analyze KPIs (e.g., On-Time Delivery, Lead Time, Inventory, Forecast Accuracy)
Provide performance insights and track improvement actions
Monitor supply chain performance via control tower tools to identify risks and opportunities
Operational Alignment & Coordination
Orchestrate internal supply chain functions (planning, logistics, operations) to meet customer needs
Analyze demand fluctuations and proactively manage shortages
Collaborate cross-functionally with Sales, Product Management, Finance, and Operations
Agreement Management & Continuous Improvement
Manage and execute supply chain agreements (e.g., consignment, stocking programs)
Drive continuous improvement initiatives with customers and internal teams
Support tactical coordination of new product introductions (NPI)
Escalation Management
Act as the first point of escalation for operational supply chain issues
Drive quick resolution of delivery delays or allocation conflicts
Escalate strategic or systemic risks with clear analysis and proposed solutions
Your Profile
Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or similar
3–5 years of experience in supply chain, demand planning, or customer service within a global organization (high-tech or semiconductor industry preferred)
Strong analytical and problem-solving skills with proven execution capability
Advanced Excel skills (mandatory) and experience with data visualization tools (e.g., Power BI)
Experience with ERP systems, preferably MS Dynamics 365 (F&O)
Solid understanding of end-to-end supply chain processes
Excellent communication and collaboration skills in an international environment
Highly customer-focused, proactive, and detail-oriented
Fluent in English; German is a strong advantage
What We Offer
A dynamic and international work environment
Close collaboration with global key accounts
Opportunities for professional growth in supply chain and account management
A role with high visibility and impact on business performance
Our commitment to inclusion, fairness and equal opportunities
We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.