Customer Service Specialist - with german

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Customer Service Specialist

YOUR CHALLENGES

• Provide friendly, courteous and professional communication support with customer orders received via email, telephone, direct access to customer portals, and fax - utilizing the company's Order Management System.
• Manage and control consigned inventory assets to meet customer and asset management objectives.
• Work closely with customers and off-site sales staff to obtain and validate consigned inventory consumption forecasts.
• Load forecasts into the company's Order Management system and submit appropriate purchase orders to sister manufacturing company in Switzerland/ Malaysia.
• Cross-functionality skills to work with product groups to resolve issues/answer queries; including finance, and sales.
• Place and expedite orders with our sister manufacturing company in Switzerland/ Malaysia. Manage shipping instructions various ERP platforms.
• Be proactive in communicating problems and/or delays with customers.
• Review and expedite backorders.
• Process RMAs and quotations for customer product returns to be serviced.
• Work with accounts receivable and field sales engineers to resolve AP issues.
• Ensure that supporting customer purchase orders are received and kept as backup.
• Answer incoming customer phone calls.

YOUR COMPETENCIES

• A minimum High school diploma or GED; Bachelor’s Degree preferred.
• Fluent English and German (written and spoken) is required.
• 3+ years of related experience as a customer support specialist, operational support, or related field.
• Strong Microsoft Excel skills and the ability to develop complex reports and metrics.
• Familiarity with production scheduling (ERP) is highly desired.
• Strong interpersonal, organizational, and communication skills.
• Ability to function independently and multi-task.
• Computer skills - proficient with Microsoft Outlook and Office applications.
• A desire to work hard and seek promotion opportunity in our rapidly growing organization.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.