BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. 

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide.  The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan. 

Field Service Engineer (Base Beijing)

Job Description 

1. Work independently on VAT vacuum valves installation, troubleshooting, problem solving, maintenance and repairing on site/internal workshop.

2. Responds to customer calls; analyzes, and troubleshoots problems via phone, remote session or at customer site.    

3. On time and correctly report working activities and time duration with customer signature.

4. Keep good communication with customers at various levels (tool engineers, section managers etc.)

5. Liaise with customers and internal stakeholders relating to technical and service issues.
6. Conducting customer support meetings and ensuring regular communication with customers.

7. Follow up and feedback customer complaints.

8. Follow up customer open issues until it closed.

9. Response for VAT valves quality information collection and quality problem report.
10. Provide technical problem solving and roots cause analysis report.

11. Ability to support customer for urgent request in weekend and holiday.      

12. Assessing customers’ needs and advice the customers with regards to spare parts, preventive maintenance and retrofit possibilities.

13. Special projects and other duties as assigned.        
 

You have any questions about this position? 

Contact [[Frank Gong]] via frank.gong@vatvalve.com.