BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. 

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide.  The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

Your responsibilities include, but not limited to: 

• Key contact person for after-sales service and repair at the service center.
• Coordinate daily service center activities including manpower arrangement, failure analysis, repair and rework, spare parts management, system updates, service lead-time adherence, and shipment coordination.
• Ensure all products requiring servicing, repair, or failure analysis (FA) are properly registered in the system without omission.
• Ensure all products follow the defined service workflow while maintaining standard practices to ensure productivity, quality and safety.
• Setup, sustain and continuously improve service center workplaces, ensuring adequate support in tools, equipment and facilities to execute rework and repair activities.
• Coordinate product receiving and outgoing arrangements with the respective parties and customers.
• Ensure all products are accompanied by a decontamination form before parts arrive at VAT-Malaysia.
• Update the service staff skill matrix from time to time.
• Train service technicians on new product knowledge and skills.
• Ensure sufficient equipment, tools, jigs and fixtures, test flanges, etc. are available to perform daily service and repair activities.
• Guide service technicians on FA and replication activities for customer-related feedback and complaints.
• Perform servicing of vacuum valves and valve components with timely delivery, required quality, and reasonable cost (within planned cycle time).
• Perform functional leak tests in accordance with specifications; troubleshoot and resolve leak or functional failures during the test process.
• Perform final inspection and customized packaging for shipment.
• Actively participate in continuous improvement and maintain 5S at the workplace to improve productivity and safety.
• Perform timely maintenance on equipment, devices, jigs, and fixtures according to schedule.
• Maintain optimum stock levels at the service center to meet demand and delivery requirements.
• Set up and handle equipment, jigs/fixtures, and parts using the correct programs and parameters for service assembly, testing, and packaging processes.
• Maintain accurate information in D365 (e.g., inventory, cost, quality, delivery lead time) through correct data entry and timely transactions.
• Perform tasks according to procedures and work instructions.
• Provide timely records and accurate reports on service status, especially departmental KPIs.
• Report and coordinate with the superior on quality issues, parts/component availability (shortages), and any critical delivery timeline risks.
• Provide on-site servicing or technical support to customers when required.
• Perform any other duties as assigned by the superior.

Key Competencies and Skills

• Degree in Mechanical or Mechatronic Engineering, or equivalent qualification.
• Preferably a minimum of 5 years’ experience in similar vacuum valve servicing processes.
• Preferably possesses knowledge in leak testing, store min/max maintenance, and material handling/kitting.
• Excellent customer service and problem-solving skills.
• Strong organizational skills with attention to quality.
• Ability to work well under deadlines and manage multiple tasks.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.
• Experience with Dynamic D365 MRP system will be an added advantage.

Special Skills (such as special certifications)

• Technical report writing skill
• 8D problem solving
• GD&T

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VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.